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Faq

What does Dechcept do ?

From flexible pay-as-you-go support services to affordable service level agreements, if you’ve got staff we can provide your IT support. We can be your complete IT help desk or just provide some extra support for your IT manager – our expert team can build a service that suits your exact needs and budget. We can also now provide extended hours support. This can be very helpful with staff working from home or in different time zones. Our team can provide your business with access to specialists with the capabilities you need, offering experience, speed and accuracy to save you valuable time and money.

Why should I buy from Dechcept ?

Buying hardware and software can be complicated and expensive when you get it wrong. Operating systems that don’t work on some networks; Anti-virus software that doesn’t work with email systems, backup systems that actually don’t provide any real protection, Internet connections that don’t support VOIP or can cope with your network. We’ve probably seen it before and through testing and experience, we know what works.

Are printers and copiers covered ?

Yes. We can’t do maintenance like change toner and add paper. But we are happy to troubleshoot any problems and determine where the problem lies. If the problem is with the computer, network or server, then we will fix it. If the problem lies with the printer or copier itself, then we will suggest a third-party repair service.

What is a Service Level Agreement ?

Dechcept has offered a Service Level Agreement to its clients for over 15 years. Outsourcing your IT support can free up internal staff to focus on strategic issues rather than day to day IT systems management. Our dedicated team of specialists provides extended coverage for your business throughout the year, unaffected by sick leave, overtime and holidays. We proactively manage your system so that we can pinpoint the problems, often before you know about them, and fix the root cause of the problems to provide you with a stable IT environment, all for a flat fee per device. For Dechcept clients, it just works.

Do you offer extended hours support ?

Yes we do. As part of dechcept’s ongoing commitment to service, we have now introduced extended coverage hours. Our extended support covers Monday to Friday up to midnight (AEST). It includes remote support for all phone calls, emails and our monitoring alerts. This enables our technical team to fix issues right up to 12 midnight (AEST), which reduces your business risk and ensures if there are any issues during this period, they are actioned and fixed before you staff arrive for work in the morning. This will increase your up-time and your teams’ productivity. It’s really your own IT Department; now working 16 hours a day.

Can you assess the capacity of our IT system ?

Yes. We can help you gain an insight into how your IT resources are being utilised now and develop a plan for an optimal solution for your current and future business requirements.

How much do you charge ?

We understand that every business is unique and comes in different sizes, different locations and the number of employees varies. We therefore tailor pay-as-you-go labour fees to suit your needs. Please contact us for further information.

Can I get a quote for products ?

Yes. Dechcept is your single contact point for all your IT needs.

Do you recommend technology products ?

Yes. Dechcept research and test numerous products to build a Specialised Product Suite. Dechcept is conscious that products evolve over time and we consistently update the product suite to stay up to date with technology, to offer the best solution for your business.

Are you promising that I won’t have any technical problems or downtime ?

No, we cannot promise that you will never have any technical problems or downtime; no one can. However, you will see a significant drop in the number of problems you experience and a dramatic improvement in the speed, performance, and reliability of your systems. Our proactive approach and long-term strategic plan for your business makes sure your IT environment continues to operate at its peak performance.

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